Frequently Asked Questions

📦 Orders & Shipping

Q: How long does shipping take?
A: Standard shipping takes 5–7 business days. Express shipping options are available at checkout.

Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. Shipping times and rates vary by location.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use it to track your package in real time.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unopened items in original packaging. Please contact us to initiate a return.

Q: How long do refunds take?
A: Refunds are processed within 5–7 business days after we receive your returned item.

Q: What if my item arrives damaged?
A: Please contact us within 48 hours of delivery with photos of the damage and we’ll resolve it immediately.

✅ Product Authenticity

Q: Are your products authentic?
A: Absolutely. All products sold at Luxoria Mart are 100% authentic and sourced from authorised suppliers.

Q: Do you sell expired products?
A: Never. We regularly check our inventory to ensure all products are within their expiry dates.

💳 Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.

Q: Is my payment information secure?
A: Yes. All transactions are encrypted and processed through Shopify’s secure payment gateway.

Frequently Asked Questions