Return & Refund Policy

Your satisfaction is our priority at Luxoria Mart. If you’re not completely happy with your purchase, we’re here to help.

✅ Return Eligibility

We accept returns within 30 days of the delivery date, provided the item is:

Unused and unopened
In its original packaging
In the same condition as received

Non-returnable items: Opened skincare, fragrances, supplements, and personal care products cannot be returned for hygiene reasons, unless they are defective or damaged.

🔄 How to Return

Email us at support@luxoriamart.store with your order number and reason for return
We’ll send you return instructions within 24–48 hours
Ship the item back using a trackable shipping method
Once received and inspected, your refund will be processed

💰 Refunds

Refunds are issued to your original payment method within 5–7 business days of receiving your return. You will receive an email confirmation once your refund has been processed.

📦 Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost to you.

🚚 Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

Return & Refund Policy